Legal Statement, Returns, Policies, and Procedures

Terms and Conditions

Payment:
All orders are to be  paid via the web site

Return/Exchange

Your satisfaction is our primary goal.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at info@theorganicdog.com or 877-213-3847 or 678-918-8672

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Shipping:
All orders will be shipped by the US Post office, USPS, or FedEx. If you wish to have an order insure it is the customers responsibility, not that of theorganicdog.com
Ship to address:  

Be careful to insure you provide the correct shipping address.   Any error will delay shipping and may result in a lost shipment, which is the responsibility of the customer.   If there is a fee from the shipper to correct an address, the customer is responsible to pay this fee and we will automatically charge to your credit card or method of payment. 

Order Change or Canceling an Order: 

Once an order is placed  either online or by phone, it is a committed order.   If you wish to cancel please contact us and we will make every effort to cancel, assuming it has not been processed.   Unfortunately  we cannot guarantee a cancellation or take responsibility to modify or cancel an order.   

Back Orders:
In the event an item is on backorder we can do the following.  Simply inform us of your preference: 
Hold the entire order and ship complete; this could take up to two weeks.
Ship the item separately from other items in order once it is available (additional shipping applies)
Cancel back-orders at time of order


Privacy Policy:
Use of Information:
Upon procuring an item on our website we will ask for your name in full, credit card information, shipping and billing address, and telephone number.    Your address and mane will not be used for anything other than shipping and our internal tracking, and communications with you.   We will not sell your information to a 3rd party. 
We also track other info related to your account, orders, shipping, etc.   Again we keep this information confidential and internal.    

Security and Access:
Transmission of personal information is done via a secure server (SSL), that encrypts personal information and protects it.   This helps keep personal information private. 

Cookies:
Cookies are data pieces stored directly on your hard drive.   They are used to allow us to keep track of numerous items to include your orders, preferences, and history.   On your computer you can disable cookies if you wish. 

If you have any questions just give us a call 678-918-8672.
Thank you, the OrganicDog Team

This agreement between theorganicdog.com and anyone visiting this web site either on purpose or by accident, will hold Theorganicdog.com free of all liability related to all information on this site.

We strive to keep our customers happy. Please contact us with any specific questions you may have.